Refund and Return Policy

Thank you for shopping with us. We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, we offer a refund and return policy. Please carefully read the following return and refund policy to ensure your rights.

Return Conditions

We accept return requests under the following conditions:

• Returns must be requested within 30 days from the date you receive the product. We cannot accept return requests after 30 days.(based on the delivery confirmation date).
• The product must be unused and in new condition, and must be returned with its original packaging and all accessories (if applicable).
• The following products are not eligible for return:
  • • Customized or non-standard products (e.g., special sizes/specifications)
    • Damage caused by the customer (e.g., improper installation, modifications).

Return Process

1.Submit a Request:

• Contact customer service at [Customer Service Email] or submit a return request through the website, providing the order number, description of the issue, and photo evidence (e.g., damage).

2.Review & Approval:

• We will review your request within 48 hours and notify you of the result.

3.Return the Product:

• If approved, ship the product back to our warehouse in China (see ‘Shipping Costs’ for shipping fee arrangements).

4.Refund/Replacement:

• After receiving and inspecting the product, we will process your refund or replacement within 5 business days.

Shipping Costs

• Our Responsibility: We cover return shipping costs for defective, damaged, or incorrect items.

• Customer’s Responsibility: The customer bears return shipping costs for subjective reasons (e.g., change of mind, wrong selection).

Note:

• Use a trackable shipping method (e.g., DHL, FedEx) and retain the tracking number.

• No refund will be issued if the product is lost due to non-compliance with the return process.

Refund Method

Refunds will be issued to the original payment method (credit card/PayPal, etc.). Processing times vary by bank or payment provider (typically 3-10 business days).

For replacements, we will prioritize reshipment (subject to stock availability).

Exceptions

• International Customs Duties: Paid import taxes/VAT may not be refundable; consult local customs for details.

• Promotional Items: Some discounted products may not qualify for non-fault returns; refer to the product page for details.

Contact Us

For questions, reach our customer service via:

• Business Hours: Monday–Friday, 9:00 AM–17:00 PM (Beijing Time).

• Email: villa.plattco@gmail.com

Important Notes

• Pre-approval is required for all returns. Unauthorized returns will not be processed.
• Refunds exclude original shipping fees (unless the return is due to our error).

Plattcocollar reserves the right to final interpretation of this policy.